Job Description:

Reporting to the Vice-President Telecom, the Regulatory Analyst will provide telecom regulatory support to Distributel’s Telecom Group and Distributel as a whole.

This position will require coordinating all CRTC filings and CLEC certification, as well as the preparation and maintenance of tariffs and interconnection agreements. Active participation within the telecom industry committees is required.

The Regulatory Analyst will need to keep constantly up to date with the Canadian regulatory environment, recognizing and acting on Canadian telecom regulatory decisions, proceedings and developments which could have an impact on the execution of Distributel’s business plan. An understanding of the Canadian telecom regulatory framework is required.

Key Responsibilities:

• Creates required CRTC filings (e.g. Responses to Interrogatories)
• Liaison for Distributel with CRTC from operational perspective
• Monitors Canadian telecommunications regulatory activity, analyzes activity for impact on Distributel while keeping management abreast of these developments
• Prepares tariffs (e.g. to support Distributel’s CLEC role), develops processes and procedures for the ongoing maintenance of tariffs
• Participates in Distributel’s CLEC certification process
• Accepts input from cross-functional managers (Engineering, Operations, Admin, Customer Service) regarding regulatory matters
• Participates in Industry working committees (e.g. CISC) as required while providing feedback to upper management
• Performs other duties as directed by management

Key Requirements:

• Experience providing regulatory support to Canadian Telecom companies
• Legal experience (Legal Assistant/Paralegal)
• Demonstrated competency with the creation of telecom filings and other documentation
• Ability to interpret CRTC Decisions, Notices and Orders and effectively recognize and communicate the impact, challenges and opportunities which could result from these
• Must possess good analytical, organizational, and time management skills
• Has an aptitude for details and accuracy
• General knowledge of telecom service providers, carriers and vendors
• Possess superior communications skills and writing ability
• Ability to work in Canada
• Functional competency in both written and spoken French preferred
• Position based in Ottawa with occasional travel as required

Education:

Legal or Para-Legal post-secondary education or equivalent experience.

Starting wage:

Commensurate upon qualifications, experience and skill set.

We would like to thank all candidates for their interest; only those selected for an interview will be contacted.

All applications are confidential.

How to apply:

Email cover letter and CV to: jobs.telecom@distributel.ca

Job Description:

The Sales and Customer Service Representative is logged in to an inbound queue and responds to inquiries from potential and existing customers.

The inquiries include, but are not limited to: recommending services based on the customer’s needs, updating account information, transferring the customer’s call to the appropriate department, providing basic information and support with procedures, and articulating the benefits of our services versus our competitor’s services. Other duties may be assigned as needed.

The successful candidate must be a fully bilingual individual that possesses a solid call center or customer service background and has flexible availability.

Key Requirements:

• Fully bilingual (English and French, spoken and written)
• Call center or customer service background
• Completion of high school
• Past sales experience
• Flexible availability
• Must be able to work in Canada
• Competitive
• Motivated
• Able to multi-task and adapt to an ever changing environment
• Must possess reasonable typing and keyboarding skills and have experience navigating the Internet

Additional Assets:

• Knowledge of Microsoft Office applications
• Knowledgeable about Telecom Industry
• Successful customer retention background

Starting wage:

• $11.25 hourly, up to $16 hourly with incentives
• benefits
• discounted products/services

How to apply:

• Email cover letter and CV to: jobs.ontario@distributel.ca
• Fax cover letter and CV to 613-237-7014

Job Description:

Under the direction from the Manager of Network Operations Centre, the NOC Technician is responsible for public facing data services as used by Distributel's residential and commercial clients.

This includes installation, surveillance, maintenance, and repair of Distributel’s mission-critical network infrastructure.

The incumbent for the position requires a detailed understanding of the Internet, as well as the transport technologies used to deliver data services.

This position entails shift work and requires the technician to partake in an on-call pager rotation.

Responsibilities:

• Provide technical support for data and voice services to Distributel’s call centres.
• Proactively monitor the network and troubleshoot any issues that may arise.
• Open and track trouble tickets through problem resolution.
• Work with operational staff to deploy new systems and services.
• Assist to analyze, test, and solve network architecture challenges.
• Perform other duties as directed by management.

Languages:

Fluency in spoken and written English and French mandatory an asset.

Requested Technical Qualifications:

The successful candidate must have experience with:

• TCP/IP and IP routing protocols (i.e. BGP, OSPF, IS-IS)
• Internet protocols and services (i.e. FTP, POP, SMTP, RADIUS)
• LAN/WAN transport facilities (i.e. ATM, Ethernet)
• LAN protocols (i.e. Spanning Tree, 802.1q tags)
• Packet capture and protocol analysis (i.e. port sniffing, NetFlow)
• Transport facilities (i.e. DS1s, DS3, OC3)
• 3 plus years of direct experience is a must.
• Must possess a valid Canadian Passport and Provincial Driver’s Licence.

Additional Assets:

• VoIP protocols (i.e. SIP, MGCP)
• PSTN protocols (i.e. PRI, ISUP, MF)
• PSTN routing and translations
• Multiplexing equipment (i.e. SONET ADMs, DACS, M13 MUX)
• UNIX/LINUX operating systems
• Documentation and communications soft-skills.
• Proficiency with MS Office and Visio.

Education:

BSc., or 3 Year College Technical Diploma(s); major in Computers, Electronics, Telecommunications with 3 years plus experience in IP Networking/ Telecommunications Data Centre, Internet and/or large IP and Data networks.

Salary:

Commensurate with experience and skill set.

How to apply:

Email your resume to: jobs.telecom@distributel.ca

Job Description:

The Outbound CSR position demands a fully bilingual individual that possesses a solid call centre or customer service background. The successful applicant would participate in departmentally shared calling projects and duties that include, but are not limited to, customer care, up-selling, and picking up the overflow of the sales queue.

Based on their skill set, they will also be assigned a specialty such as administrative calling, surveys, responding to customer account inquiries, and customer retention. Reporting to the outbound manager, the selected candidate must have flexible availability.

Key Requirements:

• Fully bilingual (English and French, spoken and written)
• Call centre and/or customer service background
• High School diploma
• Past sales experience
• Flexible availability
• Must be able to work in Canada
• Competitive
• Motivated
• Able to multi-task and adapt to an ever changing environment
• Must possess reasonable typing and keyboarding skills and have experience navigating the Internet

Additional Assets:

• Knowledge of Microsoft Office applications
• Knowledgeable about Telecom Industry
• Experience and positive results in customer retention

Starting wage:

• $12.00 hourly, up to $16 hourly with incentives
• benefits
• discounted products/services

How to apply:

• Email cover letter and CV to: jobs.ontario@distributel.ca
• Fax cover letter and CV to 613-237-7014

Job Description:

The Help Desk Technician is responsible for identifying and resolving problems experienced by our customers subscribing to the following services: Dial-up Internet, DSL High speed Internet, VoIP (Voice over IP) and long distance services.

Must be willing to work evenings, weekends, split shifts and participate in the after hours on call pager rotation.

Responsibilities:

• Internet related software configuration
• Daily tracking of all incoming calls and problem tracking
• Assigning problems to specific departments, for escalation and resolution
• Notify management of widespread problems: i.e. trend identification
• Other duties as assigned

Key Requirements:

• Bilingual (English and French, spoken and written
• High School diploma
• Previous Help Desk/Call Centre experience preferred
• Knowledge of personal computers, related software and operating systems including: Win95, Win98, WinMe, Win2000, WinXP, Macintosh OS9, OSX, Eudora, Outlook Express, Outlook, Internet Explorer,Netscape, MS Office Suites
• Understanding of TCP/IP, HTML, FTP, LAN/WAN, POP and SMTP
• Working knowledge of the 7 layer OSI model and it’s components
• Basic understanding of hubs, routers and switches
• Understanding of network environment basics
• Strong analytical and problem solving skill
• Hard working, self-starter
• Basic knowledge of telecommunications industry
• Strong verbal and written communication skills
• Good organisational, and time management skills
• Excellent communication, and interpersonal skills
• Ability to perform well under pressure and work efficiently in a fast paced work environment

Starting wage:

• Commensurate with skill set and experience
• benefits
• discounted products/services

How to apply:

• Email cover letter and CV to: jobs.ontario@distributel.ca
• Fax cover letter and CV to 613-237-7014

Job Description:

The DSL Coordination Team member will assist clients with the activation of High Speed Internet Services Regular and Naked/Dry-Loop DSL) and Internet Telephone Services (VoIP). The job description includes placing customer orders for DSL service, assisting our customers with basic installation, testing customers’ DSL and VoIP services, and coordinating with our contractors, partners and other members of the DSL/Porting team to ensure a seamless transaction for our customers.

The chosen candidate must be available to work days, evenings, weekends, split shifts and may participate in the after-hours on call pager rotation.

Responsibilities include:

• Call-backs to confirm order details, and customer understanding
• Daily tracking of received payments from our customers to initiate order placement
• Coordinating order placement with equipment mail-out to our customers
• Receiving and processing customer-initiated moves, adds, changes, and cancellations
• Performing basic troubleshooting
• Assigning problems to specific departments, for escalation and resolution
• Notifying management of widespread problems: i.e. trend identification
• Helping the provisioning rep with the equipment mail-out, when needed
• Other duties as required

Key Requirements:

• Fully bilingual (English and French, spoken and written)
• Previous Help Desk/Call Centre experience
• A working knowledge of Internet and VoIP services is preferred
• Knowledge of personal computers, popular software and most operating systems
• Strong analytical and problem-solving skills
• Self-motivated, organised, strong attention to detail
• Excellent communication skills
• Ability to perform well under pressure and work efficiently in a fast-paced work environment

Additional assets:

• Understanding of TCP/IP, HTML, FTP, LAN/WAN, POP and SMTP
• Basic understanding of hubs, routers and switches
• Understanding of network environment basics

Salary:

• Commensurate with skill set and experience
• Benefits.
• Discounts on products/services.

How to apply:

• Email cover letter and CV to: jobs.ontario@distributel.ca
• Fax cover letter and CV to 613-237-7014